Question 1

How do I register for a course?

Accepted Answer

You can register for a course on our official website or visit our Reception Counter in person.

Question 2

Can I register for someone else?

Accepted Answer

Yes, you can register on behalf of someone else, provided that the applicant's name and contact details are accurately presented at the time of enrollment. This is necessary so that EXCEL can verify the course participant's identity and contact them in case there are any changes to the class.

Question 3

What payment methods are accepted?

Accepted Answer

For online registration, you will need to settle the payment with credit cards. You may also visit our Reception Counter in Wanchai to settle the payment with cheque and cash.

Question 4

Where will the courses take place?

Accepted Answer

Please refer to the venue information on the course details. You will also receive a course confirmation email listing the venue information.

Question 5

What is the attendance requirement in order to receive a Certificate of Attendance?

Accepted Answer

Not every course offers the Certificate of Attendance, please refer to the course description. In general, students are required to attend at least 80% of the course to receive the Certificate of Attendance.

Question 6

Will there be a makeup class for me if I cannot attend a particular lesson?

Accepted Answer

Please note that no make-up classes will be offered if the student is absent on his/her own accord.

Question 7

When will I know if my enrolment in the course is successful?

Accepted Answer

A confirmation email will be sent to successful applicants at least 3 working days prior to the course commencement. Applicants who have not received email, please email sc.excel@hkapa.edu .

Question 8

Can I withdraw my application after I have paid the course fee?

Accepted Answer

Course fees paid are non-refundable except under very exceptional circumstances such as the course is cancelled before the commencement.

Question 9

Can I change my course after I have registered?

Accepted Answer

Please note that applicants cannot change to another course after paying the course fee.

Question 10

Does EXCEL accept late applications after the course has started?

Accepted Answer

Depending on the availability of places, some courses may consider late enrolment.

Please note that applicants enrol after the course start still need to pay the full course fee. It also requires an attendance rate of 80% or higher of the full course length in order to receive the Certificates of Attendance. To secure a place in the course, candidates are encouraged to apply early.

Question 11

What should I do if I want to change my personal information?

Accepted Answer

We use email to notify students of unexpected situations. So please make sure you have provided an up-to-date email address. If there are any updates, please email sc.excel@hkapa.edu as soon as possible.

Question 12

Can I get a course discount?

Accepted Answer

Some courses will offer discount and please check each course description before applying. In general, the following discounts are offered for most of our short courses:

10% offer
 Senior citizen card holders 
 Holders of registration card for people with disabilities
 Card holders of Hong Kong Federation of Education Workers
 Participants who enrol within Early Bird Discount period

20% offer
 Full-time students (16 or above )

The discount is only applicable to such card holders themselves. The card holders cannot enrol on behalf of other parties with the discount offers.

The discount is not applicable to courses which specified "no discounts available".

Each of the offers stated above cannot be used in conjunction with other discount offers.

EXCEL reserves the right to a final decision in case of any disputes.

Question 13

What kind of learning environment can my child expect?

Accepted Answer

EXCEL aims to provide a focused, supportive, and engaging learning environment where children can build confidence and develop their skills. We expect participants to be able to attend classes independently, meaning they can follow the teacher's instructions, participate in group activities, and manage their own basic personal needs during the lesson without requiring a parent or caregiver inside the classroom. To help maintain this focused atmosphere for all students, parents, guardians, and designated caregivers are generally not permitted to observe regular classes inside the studio. Special observation arrangements (e.g., taster sessions or showcases) may be organised by EXCEL from time to time.

Question 14

How can I help my child prepare for class?

Accepted Answer

To help your child settle in comfortably, we recommend the following:Take your child to the toilet before entering the studio.Wear comfortable clothing suitable for movement and physical activity (please check specific clothing or footwear requirements for different classes).Bring a water bottle, a light jacket, and any learning materials specified by EXCEL or the teacher.

Question 15

Can I drop off my child and leave the venue during class?

Accepted Answer

For the safety and well-being of our youngest participants, parents, guardians, or their designated caregivers are required to remain within the EXCEL premises (in the designated waiting area) for the entire class duration if the child is under the age of 7. For older children with specific needs, we may also require a caregiver to remain on site based on prior disclosure. This is so you can respond immediately if your child needs personal assistance. Please note that EXCEL staff do not provide personal care assistance (such as accompanying children to the toilet, changing clothes, or administering behavioural support) during class. If your child needs to use the toilet during class, a staff member will escort the child to the designated waiting area where you can accompany them to the restroom. EXCEL staff do not enter the restroom with the child. Your presence ensures your child receives the care they need without disrupting the learning of others.

Question 16

How does EXCEL support children with different learning or support needs?

Accepted Answer

Parents or guardians are responsible for notifying EXCEL in writing before the course commences of any medical conditions, allergies, behavioural concerns, or other circumstances that may affect their child's participation or learning experience. If your child requires additional support, we may request that you or your designated caregiver remain at the venue—or in some cases, stay inside the classroom—to provide direct assistance. This ensures we can work together to give your child the best possible experience.

Question 17

Will photos or videos be taken during class? Can I take my own photos or videos?

Accepted Answer

EXCEL staff may take official photographs, audio, and video recordings during classes or showcases for educational, archival, and promotional purposes. These materials may appear on our website, social media platforms, or marketing materials. To protect the privacy of all children and to maintain a distraction-free learning environment, parents, guardians, caregivers, and visitors are strictly prohibited from taking photographs or recording videos during class. Teachers are focused entirely on delivering the lesson and are not available to take personal photos or videos for families. If you have any concerns regarding the use of your child's images, please contact EXCEL in writing before the course commences.

Frequently Asked Questions